By accepting and registering to Leicester Musk’s Terms and Conditions, you confirm that you are at least 16 years of age and that all information provided is correct and complete. You agree not to use the Website for any illegal or fraudulent activities. We reserve the right to terminate access if fraudulent behavior is suspected.

Contact Information

If you wish to contact us, please email [email protected] or call us at 07447467050. Our offices are open Monday to Friday, 10 am to 6 pm (except English Bank Holidays). While we strive to respond within 24 hours during the working week, emails are processed in the order they are received.

Products and Pricing

• Images are for illustration purposes only; actual products may differ.

• Colors of items, particularly cosmetics, may vary due to photographic processes and screen variations.

• All stock and prices are subject to availability. Please recheck your basket before submitting payment.

• The price of a product shall be as stated at the time of order, except in cases of obvious error. We are not liable to supply items at an incorrect price and may cancel such orders.

• All prices are in GBP (£) and include VAT.

Payment and Security

• We accept payment via credit/debit cards and PayPal.

• Leicester Musk is not liable for any third-party payment processing fees.

• We do not store any credit or debit card details; all payments are processed through a secure site.

• Refunds are processed via the original payment method unless otherwise agreed.

Orders and Delivery

• Orders may be subject to extra security checks, including address and payment confirmation.

• We reserve the right to request alternative payment methods or cancel orders if security information is not provided.

• If initial postage quotes are insufficient to cover actual costs, we reserve the right to request the difference before dispatching.

• We reserve the right to cancel orders, restrict quantities, or deliver to the Billing Address only at our discretion.

• If an item is unavailable, we may offer an alternative or a refund; no additional compensation will be provided.

Shipping and International Duties

• Customs or import duties charged once a parcel leaves the UK are the responsibility of the recipient.

• Please notify us if a UK order has not arrived after 15 working days (30 working days for international orders) to initiate a “missing” parcel claim.

• Additional postage costs may be incurred for certain products shipped off the UK mainland due to shipping restrictions.

Usage and Liability

• All perfume and fragrance products are for external use only and may cause skin irritation. Users accept all risks upon purchase.

• Please refer to the ingredients guide on the packaging for allergen information. Leicester Musk is not liable for improper use.

• We do not warrant that our service will be uninterrupted, secure, or error-free.

• Leicester Musk and its affiliates shall not be liable for any injury, loss, or damages arising from your use of the service or products procured through it.

• We are not liable for any failure or delay in delivery caused by circumstances beyond our reasonable control.

General Policies

• Promotional Codes: We reserve the right to withdraw or restrict the use of promotional codes at any time.

• Gift Cards: We reserve the right to leave blank any gift cards containing offensive language.

• Data Protection: In accordance with the Data Protection Act, your details will not be supplied to third parties without express permission.

• Complaints: Please email [email protected]. We aim to acknowledge complaints within 7 working days.